How long does shipping take?
All items are shipped via UPS Ground within 2-3 business days of order.
Please allow 3-7 business days for UPS delivery, depending on location.
How can I stay up to date on new arrivals?
We recommend signing up for our newsletter for details and early access, plus notifications of our biweekly rug drops. Find previews and other announcements on our Instagram.
Do you have a brick and mortar?
Yes! Our showroom location is open to the public in South Philadelphia. We are located inside of the BOK Building. Please visit our Instagram page for updated hours, or contact directly to setup an appointment!
I’m local, can I pickup?
Yes! Just select local pickup at checkout and you will be provided with instructions. Pickup location is inside the BOK Building.
Do you offer custom rug sourcing?
Absolutely! We love working 1:1 with our clients. To learn more about this process, please visit our services page.
Do your offer trade discounts?
Yes! We love working with designers, please fill out our trade form to find out more about our trade program.
What’s your return policy?
At this time, all rug and non-shoe souk sales are final.
Shoes may be returned or exchanged within 7 days of delivery. Please see our full return policy here.
Are the rug photos edited?
All non-staged rugs are photographed without a filter and in natural light in order to accurately represent the truest color and texture of the rug. Please contact us if you wish to see any additional photos or videos so you can better assess our rugs before your purchase.
How do I clean my rug?
On a day to day basis, we recommend sweeping your rug with a broom, this will loosen the debris. When you begin to see dust surface, vacuum with the rotating brush turned off. To spot treat any stains, blot with clean cotton towel. Then, use a mild detergent or organic baby shampoo with warm water and dab away. If your stain persists, we recommend you search your area for a local oriental carpet cleaner.
Do you offer rug rentals?
Yes! Please contact us directly for our price list and conditions.